Frequently asked questions

How do I pay?

We take payment offline, by e-transfer or cash. Send an e-transfer to money@equilibriumcoffee.ca (our business account, not a personal one) and include your order number in the message so we can match it quickly. Or leave exact cash in a sealed envelope marked with your name and order number in the pickup box. Either way, please pay before pickup or delivery.

Where do I pick up, and when will my order be ready?

Pickup is from a porch in Lucan, and it's always free. You'll get the exact address and any instructions by email when your order is ready for pickup. Orders placed by Tuesday at 11:59 PM are packed and ready by the weekend. Orders placed after the Tuesday cutoff go into the following week's batch.

Do you deliver?

Yes. Local delivery in Lucan has a small fee, and delivery to towns around Lucan costs a little more. You'll see both at checkout. Delivery is free once your order reaches the minimum shown at checkout. We don't ship by mail.

Whole bean or ground?

Both. Choose whole bean or ground when you pick your bag. Ground coffee is ground to order, so tell us what you brew with when you check out, or reply to your order email.

Do you have a decaf?

Not yet. A decaf blend is in the works, and you'll hear about it first in our newsletter and on Instagram.

Which roast should I start with?

Solstice is our medium, Totality is our dark and Zenith is our espresso blend. All three come in 340 g bags for $22 and 1 kg bags for $60, whole bean or ground.