Shipping policy
Equilibrium Coffee is based in Lucan, Ontario. We do not ship by mail. Every order arrives with us fresh from the roaster each week and is delivered locally, which means your coffee is as fresh as it gets.
How orders reach you
- Porch pickup in Lucan, Always free. Your order will be ready at our pickup location by the weekend. You will receive an email with the exact address and any instructions.
- Local delivery in Lucan. A small delivery fee applies, shown at checkout.
- Delivery to surrounding towns. We deliver by car to towns around Lucan at a slightly higher fee, also shown at checkout.
Delivery is free when your order reaches the minimum value displayed at checkout.
Weekly batch schedule
Our coffee is roasted in small weekly batches to keep things fresh. Place your order by Tuesday at 11:59 PM and it will be packed and either delivered or ready for pickup by the weekend. If your order comes in after the Tuesday cut-off, it rolls into the following week's batch.
Order confirmation
You will receive an email confirming your order and, closer to the weekend, a follow-up with pickup details or an estimated delivery window.
Missed deliveries
If you are not available when we deliver, we will leave your order in a safe spot at your door. If delivery cannot be completed, we will reach out by email to arrange another time. Please email hello@equilibriumcoffee.ca if you have any questions about your delivery or need to update your address.
Because everything is prepared in small weekly batches and delivered by hand, timing may shift occasionally around holidays or weather. We will always let you know if there is a delay.